ADSL - NBN change over

[NJR]

Received NBN modem, received sms that NBN was ready to go. No connection for either old broadband or new nbn

[Riezl]

Hi @NJR,

Welcome to TPG Community!

We have located the account using your community details. We have checked the status of your connection and we can see that your service is now up and running.

If you're still having issues, please let us know so we can check further. Thank you.