Attached email received today below:
Dear Customer (Tony2222),
Thank you for your email.
This is to confirm that the account is set to be cancelled on 20/05/2020.
Please be informed that further investigation is needed for us to determine if the contract termination fee can be waived. It must be proven first that the fault is on our end and that there is no possible solution to rectify the problem.
An NBN technician is necessary to be able to have the issue fixed.
Otherwise, full contract termination fee will still apply.
However, as a resolution to your dispute, the cancellation fee amounting to $350.00 has been reduced to $280.00.
Please advise if there is anything else that we can be of further assistance.
Kind Regards,
| Khristina | ADSL Cancellation | UserID: 4368 T 13 14 23 | F 02 9850 0813 www.tpg.com.au Email Queue: ADSL Cancellation TPG Telecom (ASX: TPM) This email and any attachments are confidential and may be subject to copyright, legal or some other professional privilege. They are intended solely for the attention and use of the named addressee(s). They may only be copied, distributed or disclosed with the consent of the copyright owner. If you have received this email by mistake or by breach of the confidentiality clause, please notify the sender immediately by return email and delete or destroy all copies of the email. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you by mistake. |
-------- Original Message --------Subjectate:From:To:
Website Form | Sat, 03/21/2020 - 18:14 | Accounts & Billing 2020-04-26 13:38:21 tony2222 <tony@tonyrichardson.net.au> customer_service@tpg.com.au Dear Customer,
Thank you for your email.
We apologise if you feel that this issue has caused inconvenience.
We will further assess your cancellation dispute and feedback will be provided soonest time possible.
Please advise if there is anything else that we can be of further assistance.
Kind Regards,
Jenelyn | ADSL Cancellation | UserID: 11228
T 13 14 23 | F 02 9850 0813
www.tpg.com.au
Email Queue: ADSL Cancellation
TPG Telecom (ASX: TPM)
This email and any attachments are confidential and may be subject to copyright, legal or some other professional privilege.
They are intended solely for the attention and use of the named addressee(s). They may only be copied, distributed or
disclosed with the consent of the copyright owner. If you have received this email by mistake or by breach of the confidentiality
clause, please notify the sender immediately by return email and delete or destroy all copies of the email. Any confidentiality,
privilege or copyright is not waived or lost because this email has been sent to you by mistake.
-------- Original Message --------Subject
Website Form | Sat, 03/21/2020 - 18:14 | Accounts & Billing 2020-03-21 18:14:25 tony2222 <tony@tonyrichardson.net.au> customer_service@tpg.com.au Details:
Area of enquiry: Accounts & Billing
Enquiry details
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Accounts & Billing
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Product: ADSL2+
Issues: Other
Tell us more about your enquiry:
cancel my TPG ADSL service immediately you can read about your service on
productreview.com.au PATHETIC
my tpg internet has been down a week and NO-ONE has answered my request to
get it fixed
your chat never is NEVER available
DO NOT DEBIT MY ACCOUNT FOR ANY SERVICE. THERE IS NOT ONE.
Personal details
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Name/Username: tony2222
Email Address: tony@tonyrichardson.net.au
Phone number: 0404500502