Nbn drop out

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Level 1a
Dropping out all day basically a few times an hour, making it basically unusable
It was fine since installation 2months ago. Changed cables and place of modem and still no luck DSL LIGHT always flashing
2 REPLIES 2
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Moderator


Hi @Pioneer03 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Pioneer03 

 

I have checked your NBN-FTTN 50/20 service on our systems and tests are passing.

 

I did notice there is an open ''NBN Incident'' for your service. This means NBN are doing upgrades/repairs/maintenance to their network in your area and may be impacting services.

 

This is normally a short term thing. This incident is due for completion 22/5.

There is nothing for anyone to do.

 

If it is not back to normal in a few days, let us know.

 

thanks,