Nbn drop out

[Pioneer03]

Dropping out all day basically a few times an hour, making it basically unusable
It was fine since installation 2months ago. Changed cables and place of modem and still no luck DSL LIGHT always flashing

[David_M]

Hi @Pioneer03 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Pioneer03 

I have checked your NBN-FTTN 50/20 service on our systems and tests are passing.

I did notice there is an open ''NBN Incident'' for your service. This means NBN are doing upgrades/repairs/maintenance to their network in your area and may be impacting services.

This is normally a short term thing. This incident is due for completion 22/5.

There is nothing for anyone to do.

If it is not back to normal in a few days, let us know.

thanks,