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I have entered the bank account and BSB, but it has been three days or I am still processing the payment? If you have any questions, please email me xxxxx


Hi @a524940885, we have located the account using your community details. We have edited your post for security purposes as it contains your personal email address.


As per checking, you will need to update your card details here: to proceed with the payment. This community article can also guide you: Updating Credit Card or Direct Debit payment details securely online


Let us know should you need further assistance. Thank you.


Hi @a524940885,


One of our Account Specialists tried to contact you unfortunately no avail. You may contact our Account Specialists Team directly 131423 (option #3 then #1
then #4) or let us know your best contact time and we'll have them call you again.