TPG Community

Get online support

Always show that your payment is being processed

Highlighted
Level 1b

I have entered the bank account and BSB, but it has been three days or I am still processing the payment? If you have any questions, please email me xxxxx

2 REPLIES 2
Highlighted
Moderator

Hi @a524940885, we have located the account using your community details. We have edited your post for security purposes as it contains your personal email address.

 

As per checking, you will need to update your card details here: www.tpg.com.au/updatecc to proceed with the payment. This community article can also guide you: Updating Credit Card or Direct Debit payment details securely online

 

Let us know should you need further assistance. Thank you.

Highlighted
Moderator

Hi @a524940885,

 

One of our Account Specialists tried to contact you unfortunately no avail. You may contact our Account Specialists Team directly 131423 (option #3 then #1
then #4) or let us know your best contact time and we'll have them call you again.

 

Cheerss!