I have recently moved in to a new house that the previous owner already have the NBN connection box (Arris) installed, the usual wait was not the biggest issue, in fact, I had to call up TPG technical support several times to finally realise that the MAC address is a mismatch to my account (If I had not call, I assume that TPG will think that I am extremely happy about the service and keeps rolling my monthly bills).
That being said, I am now still being charged for my NBN 50 service even though there's no internet at all!
Every time I call up TPG, I had to repeat all the detail again and got very little to zero progress, and seems like everyone in TPG keeps telling me to wait 24-48 hours for the problem to be solved (which is not true).
It has been a 5th day that I have to ring up TPG to chase my case, it has already wasted me so much time and I start to ask myself if it's worth it to get any service from TPG or not.
Please let me know if you can solve the issue or not, so I can wait for my final 24-48 hours or should I move on because I cannot get the service that was promised to me.
FYI, my Arris seems to be working with all lights on, and I have the router sent by TPG but the internet light is not displaying, I was been told that all I need is a remote activation but now the fiasco is at the situation that my Arris box has different MAC address and TPG will inform the NBN supplier to update the new MAC address AGAIN (called yesterday and today, two different engineers are repeating the same action twice and told me to wait more.)
