Bad Packet Loss, Constant disconnections but good speeds?

[rhyancbermi]

10pm on the dot. 

No more packet loss. Stil slow speeds: http://tpg.speedtestcustom.com/result/9bd278c0-8c6c-11ea-badf-c9d75882d86b

[rhyancbermi]

Updated Trace route now that packet loss isn't showing. 

edit: packet loss is 0-6% fluctuating

[rhyancbermi]

WHY IS NOBODY ANSWERING ON THE APP OR THE WEBSITE????????

[rhyancbermi]

@Manuel 

[rhyancbermi]

8:25pm packet loss suddenly started. 5-25%. 

SOME FING REPLY TO ME. RIDICULOUS

[rhyancbermi]

Absolutely can not believe there has been no reply to my thread here, or the 3 issues I submitted via the app "skip the queue and get the app" WHAT A JOKE AND A DISGRACE!

Log: 

2020-05-03 20:38:35 [6] VoIP: Register to server address 172.26.0.34:5060
2020-05-03 20:40:30 [5] System: LAN4 link down
2020-05-03 20:40:36 [5] System: LAN4 link up 1000 mbps
2020-05-03 20:40:37 [5] DHCPD: Recv REQUEST from 10:7B:44:F1:50:C7
2020-05-03 20:40:37 [5] DHCPD: Send ACK to 192.168.1.100
2020-05-03 20:40:46 [3] PPP: ppp3 Peer not responding
2020-05-03 20:40:46 [3] PPP: ppp3 LCP down
2020-05-03 20:40:46 [4] PPP: ppp3 LCP down
2020-05-03 20:40:46 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "Peer not responding"]
2020-05-03 20:40:49 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "Peer not responding"]
2020-05-03 20:40:53 [3] PPP: ppp3
2020-05-03 20:40:53 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2020-05-03 20:41:12 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000069eb)]
2020-05-03 20:41:12 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xfc09c33a>]
2020-05-03 20:41:14 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x2 <mru 1492> <auth pap> <magic 0x227def6e>]
2020-05-03 20:41:14 [6] PPP: ppp3 sent [LCP ConfAck id=0x2 <mru 1492> <auth pap> <magic 0x227def6e>]
2020-05-03 20:41:15 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xfc09c33a>]
2020-05-03 20:41:15 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2020-05-03 20:41:15 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xfc09c33a>]
2020-05-03 20:41:18 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xfc09c33a>]
2020-05-03 20:41:18 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x227e074e>]
2020-05-03 20:41:18 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x227e074e>]
2020-05-03 20:41:18 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xfc09c33a>]
2020-05-03 20:41:18 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xfc09c33a]
2020-05-03 20:41:18 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="rhyancbermi@tpg.com.au" password=<hidden>]
2020-05-03 20:41:18 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x227e074e]
2020-05-03 20:41:19 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2020-05-03 20:41:19 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2020-05-03 20:41:19 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.18>]
2020-05-03 20:41:19 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.18>]
2020-05-03 20:41:19 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 203.220.167.2> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2020-05-03 20:41:19 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 203.220.167.2> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2020-05-03 20:41:19 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 203.220.167.2> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2020-05-03 20:41:20 [5] VoIP: enable SIP stack due to intf(203.220.167.2) is up.
2020-05-03 20:41:20 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:20 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:20 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:20 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:20 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:20 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:20 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:20 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:21 [6] VoIP: Register to server address 172.26.0.1:5060
2020-05-03 20:41:22 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:22 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:22 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:22 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:22 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:22 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:22 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2020-05-03 20:41:22 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)

[rhyancbermi]

10pm on the dot, packet loss dropped significantly and within 10 minutes there was none

[rhyancbermi]

8pm sharp packet loss begins. 

Ping to activision.com and tpg.com.au and traceroute attached. 

[rhyancbermi]

Was told:

"
One of our technician will call you within 24-48 hours to assist you with your concern.

Your ticket number is 59692597."

48 hours later, NOTHING. Stop screwing me around. Someone reply to this thread. @Manuel 

[luisc]

Hi

I have been review your case, my records shows your case still on technical support department, they may update you soon about the outcome .

I would like to know if you have any other modem to rule out the device?

How has you perform the test? wired, wireless?

Last one if you can run the ping test with your mobile?

Thanks