Billing Cycle

Level 1

Hi there,

 

I have received both the modem and nbn package last week, but i wanted to set it up maybe next week, since I already have enough data source through my mobile data. In this case, does my billing cycle effectively start when I set it up and effectively start using the service or when I have been delivered the parcel by StarTrack? I have already been charged for the first month in advance, so I'd like to know when my second bill would be due.

 

Thanks in advance

1 REPLY 1
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Moderator

Hi @shahnoor1 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I'll arrange for someone from our billing team to contact you back.

 

Regards,

Karl