Billing Cycle

Level 1

Hi there,


I have received both the modem and nbn package last week, but i wanted to set it up maybe next week, since I already have enough data source through my mobile data. In this case, does my billing cycle effectively start when I set it up and effectively start using the service or when I have been delivered the parcel by StarTrack? I have already been charged for the first month in advance, so I'd like to know when my second bill would be due.


Thanks in advance


Hi @shahnoor1 

Welcome to the community,


Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I'll arrange for someone from our billing team to contact you back.