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Can i confirm the requirement for second NBN visit?

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Level 1c

Hi my ticket number is 10236475. I received a TPG request for a second NBN technician appointment. Can I confirm the reason?

1 REPLY 1
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Moderator

Hi @keayshen,

 

Welcome to the community!

 

We're able to locate the account using your given details. We've seen that the issue has been escalated to our Engineering Team and they tried to contact you earlier today for the service confirmation, unfortunately no avail.

The service is now working and has been connected for 9h 1m. Let us know should you require further assistance.

 

Cheers!