Can not connect to NBN

[Anne25kwok]

Hi I have followed all instructions and troubleshooting guides. I have a connection light but no dsl/internet. Have been waiting on the phone for support for an hour, thought I would try here for a better response

[Riezl]

Hi @Anne25kwok,

For new services, we recommend customers to check first if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

In your case, the service has been installed/activated and it shows up and running now.

Let us know if we can be of any assistance.