Can't Upgrade NBN plan online error code

[milesraf]

Hi,

I cannot upgrade my NBN plan online and recieve the following error code. I would please like this problem addressed so I can upgrade please. We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >

[Angeli]

Hi milesraf,

Thanks for bringing this matter to our attention. Kindly PM your TPG account details to us, so we can assist you with your plan change request. 

How do I private message (PM) in the community

Regards,

Angeli