Get online support
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
You might have to close your bamk account to stop them taking the money.
I emailed TPG a cancellation because my DSL failed and I got no technical support. They still took out the 39.99.