TPG Community

Ask, answer and talk about our products

Cancel my service ASAP

Highlighted
Level 1b

Hello, I need to cancel my TPG NBN service ASAP as I am moving interstate and I will not be requiring an internaet service in my new place. Please help to deactivate this account and ensure no new billing cycle is started. My details:

Customer ID: 64***17 

Email: akshay_sir***i@yahoo.com

Registered mobile: 04010***45

3 REPLIES 3
Level 1b

Can I please get a response?

Moderator

Hi @akshay3110

 

Welcome to the Community!

 

Not what we like to hear, but I can understand your reason for canceling the service.

 

I have requested for our Escalations Team to contact you tomorrow (April 4) regarding your request. Please expect the call between 1PM-2PM NSW time.

 

Regards,

 

 

Moderator

Hi @akshay3110

 

Our records show that our Escalations Team has already contacted you earlier regarding your request. As discussed with you over the phone, please send an email to finalize your request.

 

If you have other concerns, kindly leave us a message.

 

Regards,