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Change contract

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Elliewest1
Level 2
Level 2
‎26-09-2017 04:25 PM
I want to change from a no lock in contract to a 18 month contract...how do I do this?
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Accepted Solutions
Luna
Level 5
Level 5
‎27-09-2017 10:30 AM

Hi @Elliewest1,

 

If you just signed up, you can call Customer Service (131423, option 3) and ask to change the contract term you agreed to. I'm guessing you paid a $99.95 setup fee to get the 0 month contract, so if changing to an 18 month contract (which has $0 setup fee) TPG would probably credit this on your TPG account to use for future payments.

 

Let us know how you go.

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1 REPLY 1
Luna
Level 5
Level 5
‎27-09-2017 10:30 AM

Hi @Elliewest1,

 

If you just signed up, you can call Customer Service (131423, option 3) and ask to change the contract term you agreed to. I'm guessing you paid a $99.95 setup fee to get the 0 month contract, so if changing to an 18 month contract (which has $0 setup fee) TPG would probably credit this on your TPG account to use for future payments.

 

Let us know how you go.

Reply