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Cooling-off period?

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Is there a cooling-off period if you are an existing TPG customer (Broadband + phone line) and you change to an 18-month NBN contract as a result of being contacted by TPG by phone? I've been told 'no'. I thought there was. Cheers!


Hi @raynesy, Thank you for your query. 


Cooling off periods may occur in the industry when a new customer signs up to a new product as a result of being actively pursued by a Telemarketer or Sales agent in person. This is known as an unsolicited consumer agreement. More information about this agreement can be found here


In this particular case, being an existing TPG customer with a current service, this agreement does not apply. As a loyal customer we like to keep you updated about our product range as a newer product may be more suitable for you, or provide you with additional value to the service that you are already receiving.