Hi @raynesy, Thank you for your query.    Cooling off periods may occur in the industry when a new customer signs up to a new product as a result of being actively pursued by a Telemarketer or Sales agent in person. This is known as an unsolicited consumer agreement. More information about this agreement can be found here.    In this particular case, being an existing TPG customer with a current service, this agreement does not apply. As a loyal customer we like to keep you updated about our product range as a newer product may be more suitable for you, or provide you with additional value to the service that you are already receiving.     ... View more