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Change of adress installation

Level 2

Booked for installation re change of address for the 21st of Feb.  Email states will get sms or email within 24 hrs.  No installation, no sms, no email and no installation status up-dates.  Eating up my mobile data allowance can I please be informed as to what is happening as this is very, very inconvinient.


Welcome to the Community @adslogak


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide. You may also check the troubleshooting here:


We have also created setup guides for all technologies that TPG use :

New Connection Setup Help


In your case, the service has been activated and you should be able to use it now.