Change to NBN

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Level 1a

Hi Team, 

I have attempted to change my plan to NBN via TPG website however the following error message was received: 

TPG NBN Bundle service is available at your address, however you will need to contact TPG change of plan team on 1300 920 158 as further information is required.

Unfortunately, the phones are down due to the current COVID-19 situation - could you please assist with this change to NBN? 

Please let me know if you require anything further. 

Kind regards,

Buddy 

2 REPLIES 2
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Moderator

Hello from TPG,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
Username
Full Name
Full Address
D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Moderator

Hi@buddy

 

Sorry to hear issue getting through.

 

Could you please send me a PM (private message) with your CID (customer identification number) or UN (Username) or your mobile phone number.

 

So I can check this service for you.

 

To learn how to send a private message, click here.  

Thanks

Bryan