Get online support
Hello,
Welcome to the TPG Community.
I have attached a link that may be helpful to you.
https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/m-p/24252#M9917
When using FTTB make sure no other telephone outlets/ports are being used for other telecommunication devices (telephone, fax, ADSL modem, alarm)
Connect a telephone line cord from the wall socket to the DSL port on your modem.
I hope that helps.
Good luck
PeterW