Connected with no internet

[tleishaf]

Hi
For the last month I havnt been able to use my internet, I put it down to my bill was due and i didn't pay on time but then paid the bill and still nothing so when I connect to it, it says connected with no internet when I go into the modem settings everything says connected and in service. I don't know what's wrong and iv just been charged for a for this months billing period but for a service I couldn't use.

[Ahra_G]

Hi @tleishaf, 

Is this a newly installed service or has worked previously? Let us have your TPG customer ID or username via private message and we'll have a look at the status of your service. 

Thanks! 

Ahra_G