Connecting C1200 Modem with NBN box

[aggarwal17]

Hi - I moved new address and TPG sent 3 emails regarding the internet has been activated to the new address BUT

There is no internet-
There is one blue wire already connected to NBN box from the wall.
I have C1200 TP-LINK modem with yellow wire-
Can anyone tell where i should connect the wire and how it will work and where that blue wire will go -
Please help -
Thanks

[KarlB]

Hi @aggarwal17,

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

Regards,
Karl

[KarlB]

Hi @aggarwal17,

-You need to leave the yellow cable connected to UNI-D1(Other end to the blue WAN port on your modem)
-Unplugged the blue cable from UNI-D2 (If this cable connects into your home network plug this into 1 of the yellow LAN ports on your modem)

I was able to find your service and can see your modem has been connected for over 2 hours.
-Have you tried to connect to your modem's Wi-Fi?

--You will find your SSID(Wireless name) and Wireless Pin on a sticker on the bottom of your modem.

Regards,

Karl

[KarlB]

Hi @aggarwal17,

Looking at your modem photo again it looks like you have turned your wifi off.

If you push the little button next to your yellow LAN port labelled WPS/WI-FI ON/Off it will turn back on.

Regards,

Karl

[aggarwal17]

Hi - I connected the blue wire to modem
And
Connected yellow wire to UN-D1

There is only 2 lights shows on the modem.
1st and 4th.
Can u plz help

[KarlB]

Hi @aggarwal17,

Looking at your modem photo again it looks like you have turned your wifi off.

If you push the little button next to your yellow LAN port labelled WPS/WI-FI ON/Off it will turn back on.

Regards,

Karl

[KarlB]

Hi @aggarwal17,

Looking at your modem photo again it looks like you have turned your wifi off.

If you push the little button next to your yellow LAN port labelled WPS/WI-FI ON/Off it will turn back on.

Regards,

Karl

[aggarwal17]

There is no change — still showing two lights—Can u call me plz

[KarlB · Accepted solution]

H @aggarwal17,

Try holding the WIFI button for 5 seconds

Regards,

Karl

[aggarwal17]

Thank you - Its working now —its great help.. Its easier than over the phone - Thank you

[KarlB]

Hi @aggarwal17,

No worries. Have a great day.

Regards,

Karl