TPG Community

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Level 1

I signed up for TPG and prepaid $180 approx but I still haven’t received a router or any form of info about the new account connection

Hi @Michelecd2018,


Welcome to the Community!


We're able to locate an account using your community details and the account record shows that an email about the progress of the application has been sent. Have you tried checking your email?


To make sure that we've got the right account, please provide us the service address via private message.


We'll wait for your response.


Thank you.