Welcome to TPG Community!
We've manage to review your account and it shows here that your case has been escalated to our service delivery team. As part of escalations processes, a case manager has been assigned as a sole point of contact and will be attempting to reach you and discuss the update on your case.
We've made an urgent follow-up and requested for a contact to be made. Please allow them some time to coordinate the case with NBN they will be in touch with you for the updates.
I understand that our service delivery team has been in touch and an urgent follow up on the installation was sent to NBN Co. Further updates will be given by them once available.
Should you require any assistance, please let us know.
We understand the wait times are less than ideal, @Stella.
Due to a provisioning issue, there has been a delay in activating your service on the NBN service management end. The NBN co. is rushing to roll out installations and some of our statistics reveal that they are finding it difficult to stay on top of the demand.
Your case manager has been in contact with the NBN Co to prioritize the installation of your service. We will update you with the progress. We apologize for the inconvenience and our service delivery team will be in touch with you as soon as possible.