Hi @Najwa1991 ,
Thanks for raising this to us. What devices are affected with slow connection? In the event that you experience the issue on smart phones, laptops or devices connected via Wi-Fi this could be caused by wireless interference.
We did an article on how to eliminate this, see links below.
If the issue still persist, please drop me your account details (Username/Customer ID together with the address on file).
Why my internet connection is too slow