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Constant dropouts ticket no. 9010030

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Level 2
My nbn connection dropouts has increased exponentially these last two weeks, and despite having called and called by tpg tech support, no solution was found nor given. I'm constantly told to wait, even when the dropouts occurring back to back 3 times!
I have work and life that needs to use the internet, so what am I supposed to use when the bloody connection keeps dropping? They can't wait for tpg or the nbn co to do their thing!

1 REPLY 1
Moderator

Hi Kaelthas

 

Welcome to TPG Community! 

 

I've checked the escalated fault and it showed that you have spoken to one of our Engineers. As discussed over the phone, their team will request for the technician to contact you prior to his arrival. 

 

Should you have further queries or requires assistance,  you may reply directly to the SMS.

 

 

Thank you.