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D-link Cobra DSL-5300 configuration issue

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Level 1b

I can't make a connection, even my cable is not connected

4 REPLIES 4
Moderator

Hi @metro888,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run a remote test.

 

We've detected that the NBN NTD box is currently offline. Are you able to check the status of the light of your NBN ARRIS box?

 

Also, are you able to check the physical connection of it? Here's a community article for reference.

 

Kind regards,

BasilDV

Level 1b

All the lights are green as attached.

Cable is in tag

I believe the line installation is not successful thanks

Moderator

Thanks for the update @metro888.

 

Are they solid lights or some of them are flashing?

 

The account shows that the NBN HFC is active and the installation was completed.

 

We will escalate this with our Engineering team for further investigation. Could you send me a private message with your preferred number to be contacted?

 

How to send a PM? Click here.

 

Kind regards,

BasilDV

Moderator

Thank you for sending your contact details via PM.

 

We've escalated the case and our Engineering team will be in touch within 24 to 48 hours once an update is available.

 

Kind regards,

BasilDV