Welcome to the Community!
We are able to locate an account using your community details and was able to check the status of the equipment order.
We have received the equipment order and payment on 08/April/18 and we are expecting for the equipment to be shipped today.
You may refer to this community link/article to check the modem delivery status and what can be done in case the modem delivery is missed.
How to Check TPG supplied modem delivery status
Let us know if you have further queries. Cheers!