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Email out of office reply

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Level 1a

How can you get tpg emails to allow out of office replies

14 REPLIES 14
Moderator

Hi @jamshaz,

 

Thanks for reaching out to us.

 

You may set this up when logging in to your postoffice.

 

1. Log in to TPG Post Office  - https://tpg.com.au/home/postofficeimage.png

 

 

2. Click on Settings tab 

image.png

 

 

Setting Pageimage.png

 

 

 

3. Click on Auto Responder. From here you may now set up your message and when will it expires. image.png

 

 

 

Let us know should you need further assistance. 

 

Regards, 

 

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Level 2

I've done all this and it's not working after many tests.
Please assist in making it work.

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Moderator

Hi @seager,

 

Make sure to toggle the Enable Autoreply and update the expires date on the settings.

 

Can you post a screen shot of the error message?

 

Regards,

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Level 2

There is no error message but it doesn't work after sending emails from various places to test it out. Here is the screen shot. This is for a slave email address I have.

 

Screen Shot 2019-02-17 at 2.56.44 pm.png

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Moderator

Hi @seager

 

Thanks for additional details. We'll raise this to our Postmaster for further test and investigation and provide you feedback when update is available.

 

Cheers!

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Moderator

Hi @seager,

 

Good day! We sent you a Private Message this issue. We'll wait for your response.

 

Cheers!

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Moderator

Hi @seager,

Thanks for sending us your details. We'll pass this to our post master for reference. We'll provide you details when is available.

 

Regards,

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Moderator

Hi @seager,

 

Good day! Please be advised that our post master conducted a test on your email and confirmed that the Auto Response Feature to our post office is now working using your TPG e-mail address.

 

Let us know should you require further assistance.

 

Cheers!

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Level 1c

Hi,

 

Could someone take a look at my autoresponder asap please?

 

It is not working and I'm heading away on holidays now-ish so need to get it it working.

 

I have set it up as I always do, have toggled the enable & re-set the expiry date but no-one is receiving replies.