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Error code when trying to schedule move home

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Level 1c

I get this

 

Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >

 

My customer ID is 6773806

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @jojolion1224 

 

I have requested for our Relocations Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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3 REPLIES 3
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Moderator

Hi @jojolion1224 

 

I have requested for our Relocations Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

View solution in original post

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Level 1c

Sorry but I think that I missed the call. Could you schedule another call for me? Many Thanks.

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Moderator

Hi @jojolion1224,

 

Please PM me your best contact number and preferred time we'll have our Provisioning Team contact you.

For your reference:How do I private message (PM) in the community

 

Regards, 

 

 

Sorry but I think that I missed the call. Could you schedule another call for me? Many Thanks.