Technician Needed (NBN)

Level 1c

Need a technician to come complete NBN installation process because of complications with multiple underground address phone lines.

 

Please.

4 REPLIES 4
Moderator

Hi @skdragondlunk 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Moderator

Hi @skdragondlunk 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

Moderator

Hi @skdragondlunk 

 

The latest update for your NBN-FTTC 12/1 setup is ready for you to connect some equipment, and hopefully it will automatically complete your install.

You need to do some of the install yourself.

 

You will need to UNPLUG ALL existing phones/modems, and setup the new NCD + MODEM to the socket.

Pay attention to the 4x blue lights on the NCD once completed.

 

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

Level 1c

The DSL light and the "chain" light keep flashing and clicking.

 

I'm quite sure we need a technician to come over because I know for a fact that 4 Oceana Street doesn't have NBN connectivity, while 2 Oceana Street does.

 

This house has both addresses but only one line is active at a time.

 

You can check this for yourself with the NBN availability checker your site provides here: https://www.tpg.com.au/nbn

 

I've attached an image showing number 4 Oceana Street doesn't have NBN.

 

And another image that shows number 2 Oceana Street does.