new FTTC not connected

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Level 1c

Hi,

 

Similar to many FAQ, new FTTC request.

received SMS to connect modem and NCD as per guide, left on for 2 days, still no Internet.

checked status "Your installation is progressing"

Who to PM please for assistance please?

 

Thanks

1 REPLY 1
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Moderator

Hi @nixion ,

 

Welcome to the community!

 

There is a chance that there might be a line fault affecting the activation of your NBN service, we tried to use your community details to pull up the account unfortunately no avail.

Please ensure that equipment is properly connected for reference you may visit this article:

NBN FTTC Setup - General Setup .

 

To better understand the situation, please send me your account details (Username/Customer ID together with the address on file).

 

In case you need a guide: How do I private message (PM) in the community .

 

Cheers!