Error upgrading NBN

[jj_]

Hi,

I am trying to upgrade my NBN50 to NBN100 but keep getting the following message 

We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >

Could someone please advise on how to resolve this?

Thanks.

[Riezl]

Hi @jj_ ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community