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FTC nbn router is not working

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Level 1a

my FTC nbn router is not working , the link symbol is red and I have tried all the suggestions in the manual . There are no nbn issues in my area 

1 REPLY 1
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Moderator

Hi @Thebeast1953

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network

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We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

How do I private message (PM) in the community?

 

BasilDV