Get online support
just had my fttb installed today,
I seem to have higher then expected latency on the second hop which is TPG's network.
My speed is fine 90/38 but this latency on the 2nd hop i was expected 1-2ms. Is this an issue here?
Traceroute 8.8.8.8 and 203.12.160.35
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 192.168.20.1 (192.168.20.1) 0.755 ms 0.685 ms 0.499 ms
2 10.20.20.23 (10.20.20.23) 13.652 ms 13.088 ms 13.688 ms
3 203-221-3-17.tpgi.com.au (203.221.3.17) 14.219 ms 14.472 ms 14.457 ms
4 72.14.197.162 (72.14.197.162) 14.003 ms 13.949 ms 13.968 ms
5 108.170.247.65 (108.170.247.65) 14.862 ms
108.170.247.33 (108.170.247.33) 15.437 ms
108.170.247.65 (108.170.247.65) 14.737 ms
6 209.85.253.177 (209.85.253.177) 15.557 ms
209.85.255.165 (209.85.255.165) 14.597 ms
108.170.233.195 (108.170.233.195) 14.271 ms
7 dns.google (8.8.8.8) 14.128 ms 14.467 ms 13.828 ms
traceroute to 203.12.160.35 (203.12.160.35), 64 hops max, 52 byte packets
1 192.168.20.1 (192.168.20.1) 4.026 ms 2.678 ms 1.713 ms
2 10.20.20.23 (10.20.20.23) 15.556 ms 16.425 ms 14.752 ms
3 syd-gls-har-crt2-be200.tpgi.com.au (203.221.3.66) 22.873 ms 22.818 ms 15.538 ms
4 203-26-22-182.static.tpgi.com.au (203.26.22.182) 16.869 ms 16.115 ms 15.231 ms
5 dns1.tpgi.com.au (203.12.160.35) 16.056 ms 15.995 ms 14.434 ms
is anyone able to help or check this?
Hi @deanmcintosh88,
Welcome to TPG Community!
We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team.
Once the additional details are received, the case engineer will investigate further and will contact you for updates.
Let us know if we can be of any assistance. Thank you.