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FTTB Latency to the first hop

Level 1b

just had my fttb installed today,

I seem to have higher then expected latency on the second hop which is TPG's network. 

 

My speed is fine 90/38 but this latency on the 2nd hop i was expected 1-2ms. Is this an issue here?

 

Traceroute 8.8.8.8 and 203.12.160.35

 

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets

1  192.168.20.1 (192.168.20.1)  0.755 ms  0.685 ms  0.499 ms

2  10.20.20.23 (10.20.20.23)  13.652 ms  13.088 ms  13.688 ms

3  203-221-3-17.tpgi.com.au (203.221.3.17)  14.219 ms  14.472 ms  14.457 ms

4  72.14.197.162 (72.14.197.162)  14.003 ms  13.949 ms  13.968 ms

5  108.170.247.65 (108.170.247.65)  14.862 ms

    108.170.247.33 (108.170.247.33)  15.437 ms

    108.170.247.65 (108.170.247.65)  14.737 ms

6  209.85.253.177 (209.85.253.177)  15.557 ms

    209.85.255.165 (209.85.255.165)  14.597 ms

    108.170.233.195 (108.170.233.195)  14.271 ms

7  dns.google (8.8.8.8)  14.128 ms  14.467 ms  13.828 ms

 

 

 

traceroute to 203.12.160.35 (203.12.160.35), 64 hops max, 52 byte packets

1  192.168.20.1 (192.168.20.1)  4.026 ms  2.678 ms  1.713 ms

2  10.20.20.23 (10.20.20.23)  15.556 ms  16.425 ms  14.752 ms

3  syd-gls-har-crt2-be200.tpgi.com.au (203.221.3.66)  22.873 ms  22.818 ms  15.538 ms

4  203-26-22-182.static.tpgi.com.au (203.26.22.182)  16.869 ms  16.115 ms  15.231 ms

5  dns1.tpgi.com.au (203.12.160.35)  16.056 ms  15.995 ms  14.434 ms

2 REPLIES 2
Level 1b

is anyone able to help or check this?

Highlighted
Moderator

Hi @deanmcintosh88,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team.

 

Once the additional details are received, the case engineer will investigate further and will contact you for updates.

 

Let us know if we can be of any assistance. Thank you.