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FTTC NBN CONNECTION BOX NOT RECEIVED

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Level 1b

Hi TPG team,

 

My Customer ID is 619XXXX, account username is XXXXXXX.

I have recently subscribed your NBN service (FTTC class 32) and I have just received the modem.

However, I did not receive the NBN connection box. There was no previous NBN connection in the property, as it is newly built.

 

I have an onsite appointment by an NBN Co technician Installation date: 07-11-2020

Does the technician provide the box on the installation date or TPG sends it to me?

 

 

Thank you in advance

 

2 REPLIES 2
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Moderator

Hi @dfragkos

 

Welcome to the Community! 

 

Your NBN service is under the Service Class Type 31 which means installation will need to be done by an NBN technician. The technician will check the lead-in, Distribution Point Unit (DPU) and the Network Connection Device (NCD) installation will be done by the technician as well.  

 

Further updates regarding your installation will be sent via email. You may also check the status through this link: Install Status 

 

Note: The information has been modified on your post as it contains your TPG account details. 

 

Feel free to let us know should you require further assistance. 

 

Regards,

Ahra_G

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Level 1b

So he/she will have the NCD.

 

Great, thanks for letting me know