FTTC NBN activation issue

Level 2
Dear TPG community,

I have having some issue with my activation. It has already been more than 1 month, but still not solved.
All the lights are solid blue on my nbn box and there is no internet connection showing in my modem.

I had lodged this problem to tpg, they booked me appointment with technician but I received call from NBN agent and they told that nbn box has no any issue, so they cancelled my appointment and asked me to contact my service provider.

I called tpg again but my problem have not been solved yet.If you could help me with this one it would be great.
Level 15

Hi @Kavitac2000 . What model wifi router do you have?
Can you login to the router admin and check the setup: PPPoE, username, password, VLAN ID=2.

Can you take a photo showing cables between router, NBN box and wall socket?


Hi @Kavitac2000 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community