FTTC installation

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Level 1

hello

 

I signed up with you last week for FTTC NBN50. I received the modem today but I have no phone socket! The CS lady didnt mention that I need to have this for FTTC connection. 

 

Can you assign a case manager for me please to help with phone socket installation and FTTC installation???

 

Thank you.

 

username: diahyoshida