Welcome to the community!
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
The FTTC connection has recently stopped working the connection symbol is solid blue but the dsl and lan lights are now blank
nothing else has changed in terms of location etc it just stopped tried multiple resets with no difference made. Any ideas?
Are you having the same issues, @mranderson?
If so please perform the given troubleshooting above and in the event that issue still persists, send me a Private message with your account details.
is this problem still happening?