FTTC not connecting

sarahx87
Level 2
Hi,

The FTTC connection has recently stopped working the connection symbol is solid blue but the dsl and lan lights are now blank
nothing else has changed in terms of location etc it just stopped tried multiple resets with no difference made. Any ideas?
3 REPLIES 3
Shane
Moderator

Hi @sarahx87,

Welcome to the community!

 

For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

If you are using a WIFI connection, then you may check these links to improve your home network.

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

Regards,

 

 

Hi,

The FTTC connection has recently stopped working the connection symbol is solid blue but the dsl and lan lights are now blank
nothing else has changed in terms of location etc it just stopped tried multiple resets with no difference made. Any ideas?
mranderson
Level 2

is this problem still happening?

Shane
Moderator

 Are you having the same issues, @mranderson?

If so please perform the given troubleshooting above and in the event that issue still persists, send me a Private message with your account details.

 

Regards,

 

 

is this problem still happening?