FTTC wont connect

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Level 1a

Hi,

 

My FTTC wont connect and displays flashing lights, this has haapened since a power outage during a storm 2 nights ago. I have tried all the troubleshooting including a factory reset of the the FTTC device.

 

Could you please provide a workable solution. Or get someone from TPG to contact me as I have tried to call several times but "call volume is too high to get through"

1 REPLY 1
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Moderator

Hi @B_Curtis87 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you've contacted our Tech team earlier today.

 

The case was escalated to our Engineering team and they've requested for an NBN technician to visit the site to help us resolve the issue.

 

Further updates with the appointment will be given via SMS or phone call by your assigned Engineer.

 

If you need further assistance, please let us know.

 

BasilDV