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FTTN but I can't find phone socket but coaxial socket

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Level 1c

Hi

 

I applied for moving home while changing ADSL plan to NBN.

 

TPG informed me my new adress has FTTN service available and sent me a new modem.

 

I got a message from TPG that NBN installatiopn is completed and all I need to do is connet the modem to phone line socket.

 

However,  I only find a coaxial socket instead of phone line socket in my new home.

 

Can I use coaxial socket to connect to NBN in my new adress?

 

or Do I have to install new phone line socket to connect to TPG NBN service?

2 REPLIES 2
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

Kind regards

 

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Level 1c

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