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No NBN connection box update.

Highlighted
Level 1b

Hi,

I still have not received any news from the NBNPOD team regarding my NBN black connection box and I am without internet for about a week now. The last customer service guy told me I have an exisiting active internet connection from the previous tenant and they are waiting for the other ISP to disconnect the previous tenant's connection but its been a week. How long do I have to wait till I get my internet up and running?

1 REPLY 1
Highlighted
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter