Finalising installation

[freo6160ornogo]

Hi, we have had our NBN connection on Monday and the modem is connected and ready to go. Now we have no internet that is working. How long does that take to pull through so we can use the internet? We have paid for it and want to get going.

[Riezl]

Hi @freo6160ornogo ,

For new services, we recommend customers to check if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[freo6160ornogo]

Thanks for that info, how long does it typically take to active the account?
We have paid and everything else is sorted so would expect it to be active ASAP

[Riezl]

Hi @freo6160ornogo , please PM us your TPG account details so we can take a look and provide further details regarding this. We will wait for your PM.