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Fttc Nbn box keep flashing blue

Level 1c
Hi,
I received nbn box and modem yesterday.
I had to do self installation.
I plugged in nbn box as per instructed.
I waited 30 minutes, connection light and dsl light keep flashing blue.
Then I reset the nbn box and waited another 15 minutes, blue light keep flashing.
At the end I have to reconnect my modem for adsl2 to get internet connection back.
Has my nbn service been activated?
Is it something wrong with my nbn line?
2 REPLIES 2
Moderator

Hi @Adeline09 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Moderator

Hi @Adeline09 

 

I can see your order is still showing in progress. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl