new NBN

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Level 1c

Good afternoon! The NBN technician now successfully connected us to the new NBN service. He told us to get in contact with you in order to reconfigure our connection, as the download speed is still only average.

3 REPLIES 3
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Moderator

Hi @robinsonlucia 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @robinsonlucia 

 

What speeds are you currently getting? And what speeds were you getting with your ADSL service?

You can run a speedtest from the below link.

 

http://tpg.speedtestcustom.com/

 

Regards,

Karl

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Moderator

Hi @robinsonlucia 

 

Thanks for your PM with the speedtest results. Your results are passing for an NBN12 plan. I do find that I see less interferences with the 5 GHz network. I recommend you use the 5 GHz network where you can.

If you are needing a faster speed than the NBN12 plan, you can upgrade your plan from our website. See the instructions below.

 

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

 

Regards,

Karl