Good afternoon! The NBN technician now successfully connected us to the new NBN service. He told us to get in contact with you in order to reconfigure our connection, as the download speed is still only average.
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Thanks for your PM with the speedtest results. Your results are passing for an NBN12 plan. I do find that I see less interferences with the 5 GHz network. I recommend you use the 5 GHz network where you can.
If you are needing a faster speed than the NBN12 plan, you can upgrade your plan from our website. See the instructions below.