Hi @c267k,
Welcome to TPG Community!
We have located the account using your community details.
We had a look at your account and we can see that you have been in touch with one of our technical specialists who walked you through in setting up the service.
We have checked the status of your connection and it's stable for more than 19 hours now.
Should you need any assistance, feel free to drop us a message. Thank you.
