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HELP - New NBN Internet connection

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Level 1c

Hi@4431914,

 

Can someone please help, I have ordered a  new NBN set up, have recieved the eqiupment and have followed the instruction, everything should be connected and ready to go but it is not working? I have connected my devices to the moderm, but I can see the NBN modem isn't connecting as it should, Can I please get some help as I am fustrasted that I can not call to speak to someone and keep recieving text messages form you telliing me to connect

 

2 REPLIES 2
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Moderator
Hi@
 
Could you please send me a PM (private message) with your CID (customer identification number) or UN (Username) or your mobile phone number.
 
So I can look at this service for you.
 
To learn how to send a private message, click here.  
 
Thanks
 
Bryan
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Level 1c

Not sure how to send private message, your link just takes me to another question page.

 

My account #4431914